Progress Tech is a technology company utilizing the Zoho platform to help businesses manage all aspects of a growing business. This platform allows businesses of any size to collect, analyze and retrieve all of the vital information associated with its customer base, financials, projects, digital marketing and other key business areas.
Zoho gives you one suite of more than 40 integrated business and productivity applications for your entire organization. Simply turn on an app to improve a process. Then connect multiple apps so different teams can work together to delight customers, manage finances, and work productively.
Customer Relationship Management (CRM) software uses customer data to increase customer interaction, track and automate sales and focus on customer retention while ultimately driving sales. It deals with the many interactions between a company, its sales forces, its marketing team, and its customers.
A CRM tool is designed to remove silos in customer information by gathering them in a central place, to provide a 360º view of all your customer data. Details like the customer’s name, email, phone number, and communication preferences, as well as interaction and purchase history, can be made available to help your teams reach out to customers for the right reasons and through the right channels.