FAQs

Do you offer free consultations for Progress Renovations?

Progress Renovations offers a free initial site visit and project review and provides recommendations and a high-level pricing estimate. A detailed project plan and detailed estimate is the next step and is a paid engagement.

Do you offer a Seniors Discount?

If you are 65 years+, please call us to obtain a coupon code for online bookings. You must provide a copy of a valid BC Services Card and be personally utilizing our services.

Are your workers covered by WCB?

Yes, all our workers and Trades People are covered by WCB.

Does your company carry Liability insurance?

Yes, we carry CGL insurance for $2M.

Are your trades people licenced and insured?

Absolutely. All our trades people are qualified and insured.

Do I need a special license to run the mini-excavator or the tracked loader?

No, we will happily provide a safety and operations introduction to our equipment when we deliver it to you.

Do I need a special truck to tow the Hydraulic Dumping Trailer?

Yes, the trailer is 3500 lbs empty and can carry 6000 lbs. You will need a truck and towing package capable of towing at least 10 000 lbs, and an electric brake controller.

Where do you service?

We service the Sunshine Coast. For services beyond Secret Cove, we charge a travel surcharge as posted on our web site.

How much notice do you require for appointments?

Usually one week notice or more is required. We are often booked one to two weeks in advance during peak periods. Please see our web site booking page for the next available appointment.

What do you need from me for detailing jobs?

A vehicle or boat and keys. Space for us to park our truck somewhat within proximity of the vehicle we are working on. Enough working space for us to get around the vehicle we are working on and open all the doors. Private property that we have permission to work on. City side roads and parks are not acceptable. Access to water and power outlet would be nice, however, all of our trucks are equipped with a 200 litre water tank and generator, so neither is necessary. When doing a marine, RV or commercial vehicle detail, we will require a water source.

How long does it take to detail my vehicle or boat?

Depending on what package you choose from our selection, our services range from four hours to several days or weeks (marine or commercial especially).

How do I pay?

We accept all major credit cards, cash, e-transfer and Progress gift cards.

We require a deposit to book your detailing appointment. 20% deposit is required for automotive appointments and 30% for marine bookings.

You can pay the entire amount upfront using our web booking system, or we can invoice you the remainder after the work has been completed.

Commercial accounts do not require deposit.

We require full pre-payment for rentals.

What if it’s raining or freezing during my detailing appointment?

The majority of jobs can be carried out in the rain as we are equipped 2 large 9’ x 9’ canopies that can be easily set up for most vehicles.

When temperatures drop below freezing and no indoor heated space can be provided, the appointment will have to be rescheduled to our next availability when the temperatures permit. Safety is the primary reason for this, also some of our products and equipment will not work when temperatures are below zero.

What are your business hours and start times?

Monday to Friday 8:30 am to 5 pm are our regular business hours.

Ideal start times for most jobs is 9 am and some smaller jobs as late as 1 pm.

Business hours and start/end times can be flexible upon request and/or vary depending on various business conditions.

How do I make an appointment?

What about needing to reschedule or cancel?

24 hours notice is required for cancellation or rescheduling, or we keep the non-refundable deposit paid at the time of booking. Please use the confirmation email to cancel or reschedule your appointment. We are unable to reschedule or cancel appointments by telephone. So, it is very important that you retain your confirmation email – you will receive 4 reminders:

  • At the time of your booking
  • 48 hours before your appointment
  • 24 hours before your appointment – last chance to cancel or re-schedule!
  • 1 hour before your appointment